Do I need to have an account?
No, you do not need to create an account to make a purchase. However, with a registered account you gain access to the Customer Portal which allows you to see past purchase history, denote different shipping addresses and give access to others within your company for ordering. Also, if you have negotiated pricing, it will not be applied without an account linked to your company.
What forms of payment do we accept (guest vs an account)?
If you have an account with us, you can purchase items via Credit Card, PayPal, ACH, and Purchase Order. If you are checking out as a guest, you can purchase items via Credit Card, PayPal, and ACH.
What are the advantages of creating an account?
- Ability to access and filter information in the following areas:
- Quick order
- Quotes
- Shopping lists
- Invoices
- Additional shipping options
How do I use quick order?
The Quick Order tab within the Customer Portal houses all the products you have purchased in the past. You can search the list to quickly reorder a product using the quick order pad inside the tab. Once done, select “Add products to Cart”, view cart and complete your purchase.
How can I see just my orders / company orders?
Inside the "Customer Portal", located inside your account. The "Company Orders" tab holds all the orders made by your company. "My Orders" holds all the orders made by you.
How do I manage my profile information and addresses?
You can manage your profile information within the Customer Portal. "Addresses" holds all the addresses associated with your company. You can denote addresses as Default Shipping or Default Billing.
How do I link multiple locations to my account?
Enter the Customer portal, within the “Addresses" tab you can add all required addresses.
How many Administrators / Managers can I have on an account? At a location? What parameters can I set?
You are allowed to assign an unlimited amount of Admin, Senior, and Junior Buyers to your account. Admins have full buyer permissions and can manage company settings, users, and payments. A Senior Buyer can approve quotes and place orders. A Junior Buyer can request quotes but will require approval from a Senior Buyer or Admin to place an order.
How do I set up an account pay via a PO with terms?
To set up an account, select Create Account, and complete the application. Allow up to 24 hours for your application to be approved. Once Approved you will receive an email prompting you to create a password. To set up terms, please contact us.
Is pricing fixed between multiple company locations?
Yes, product pricing will remain the same regardless of location.
How do I set up a shopping list?
Select "create new" inside the shopping lists tab. Inside of the new list you can search for products and add them to the list. Once products are added to the list you have the option of adding the products to your cart or quote.
What should I do if I have a problem with the product I received?
For any questions or concerns, please contact us.
How do I handle a missing order or freight claim?
Please contact us.